Frequently asked questions

General FAQs

Need help?

What is the difference between the free and pro plans?

The main difference is in the number of available mockups and their features. The Free plan offers about 2,500 mockups with only basic features. The Pro plan gives you thousands of mockups and advanced features such as changeable background, changeable device color, crop tool, and much more.

What happens after my free 7-day trial ends?

Once your free trial is over, you can subscribe to one of our plans or keep using the free version of Smartmockups happily ever after.

Why are there watermarks in the trial?

We made a trial version to make sure everyone can check out all the available mockups, try the customization features and experience the final quality of exported images. As we have multiple mockup contributors, we have to protect their rights by placing a small watermark on the mockups to avoid any abuse of their images. We tried to make the watermark as inconspicuous as possible to make sure the final image can be used for non-profit use cases such as school projects. The watermark will automatically disappear once you subscribe to the Pro plan.

Need help?

Getting started

What file formats can I upload?

You can upload standard image files (.JPG, .PNG or .PDF), videos in MP4, MOV or animated GIFs

What about privacy? Are my designs safe?

We’re glad you asked! The great thing about Smartmockups is that all the magic happens right inside your own computer or browser. Your designs are never uploaded to the internet or stored on our servers. Your designs are always private, proprietary, and they remain your creative property.

What am I allowed to use the exported images for?

All generated images are royalty free for use in personal and commercial projects. You can modify the image to your liking so that it fits your project. You are not allowed, however, to resell or redistribute exported images as new mockups or images themselves. We are not legally liable for any misuse of these images. Need any special usage that is not covered by the license agreement? Contact us at

Need help?

Pricing and plans

I canceled my Pro plan. Can I get it back?

Of course! If you cancel your Pro plan, you will be downgraded to our Free plan, where you can upgrade again. You will regain unlimited access to all our mockups and features.

What if I change my mind? Can I cancel my subscription?

You are free to cancel your subscription at any time. In case you don't want to use Smartmockups Pro anymore, just go to settings and cancel your plan under the subscription section. Or just let us know at and we will help you out.

My credit card has expired. How can I update my payment details?

It’s really simple. Just go to “your account” and under subscription details click on “Edit payment details.”

Need help?


When I load my image, the mockup is just black

Please click on your name on the top right and go to settings (if you don't have an account, you can create one for free) Here just turn off the webGL and all should be solved. If it doesn't help, send screenshots to us at

My mockups are not rendering correctly, I can see some graphics glitches

This usually happens when graphic drivers are not playing well with your web browser. Either try a different browser or just go to the "My account" section and find Preferences. Here turn off the webGL and all should be solved. If it doesn't help, send screenshots to us at

What should I do if my image is not uploading?

Check the format and the size of the image. You can upload standard image files, such as .JPG or .PNG. If it is still not working send the image to us at and we will tame it down.