We have designed Smartmockups with privacy in mind. We don’t collect your uploaded images and it is never uploaded to the internet. Smartmockups only downloads the required data and the final mockup is created on your device. Your uploaded image is never uploaded to the Internet.
We don’t share this data with any third parties. But if you use our “sharing” feature, your final mockup has to be uploaded to our servers but we automatically remove these images after 60 days.
We only ask for the minimum amount of data we need to create your account. We only collect your email address and, if you choose to disclose it, your name and billing address. We also keep your password in an encrypted form.
Smartmockups wouldn't be possible without relying on third-party services.
Smartmockups runs on Amazon web services (AWS). Various services are used in combination (including but not limited to Lambda, Cognito for secure user management, SES, and S3). We use a service called Imgix to distribute images around the world and our static pages are hosted on Netlify.
Our order processing is conducted by online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handle returns.
If you send us an email to firstname.lastname@example.org, we will use HelpScout to reply to you. Additionally the little chat bubble on the right is from SmallChat and it sends us your messages directly on to Slack, where we can answer.
We use Braze to inform you about new features or mockups. Also when you create an account, we will send you a couple of automated emails to help you get started. This process is also undertaken by Braze.
We make use of Google Analytics and Amplitude. We might also advertise on Facebook or Google Adwords.
Last updated: 3. 11. 2022
If you choose to create an account, we will collect certain information from you. We only ask for your email address and password. We may also (if applicable) collect your billing address for invoicing purposes. If you contact us, for example to report a problem or send us a question, we store details of the communication. Finally, if you upload any images or videos to Smartmockups, we will also process any personal data contained in your images and videos. We only use your images and videos to provide the functionality of the service to you.
We use your information to provide you with our services, create and maintain your account, respond to your questions and comments, issue invoices to you (if applicable), provide you with news and updates on Smartmockups, and improve our services for you and other users.
Smartmockups collects your internet protocol ("IP“) addresses to track usage of our website and collect aggregate statistics for analytics and security reasons. For example, Smartmockups uses IP addresses to guess a currency based on your location.
We need a legal basis to collect, use and disclose your personal data. Our legal basis will depend on the data concerned and the context in which it is processed. However, we will normally process your data only where we need the data to perform a contract with you (for example, to create and maintain your account, to respond, it is in our legitimate interests to do so (for example, to ensure system security, for advertising purposes and improve our services for all users), or we have your consent to do so. In some cases, we may also have a legal obligation to process your data (for example, to comply with applicable legal, tax or accounting requirements or respond to legal demands).
We may disclose your personal data to the following categories of recipients:
We only retain your personal data so lond as we have an ongoing legitimate business need to do so (for example, to provide you with a service or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your data, we will either delete or anonymise it or, if this is not possible (for example, because your data has been stored in backup archives) then we will securely store your personal data and isolate it until deletion is possible.
You have certain rights under applicable data protection laws. You have the right to ask us about the personal data we process about you and access your data. You have the right to get incorrect personal data corrected, ask for your data to be deleted and (in certain cases) restrict the processing of your data. If we process your data on the basis of your consent, you can revokeyour consent at any time. Similarly, if we process your data on the basis of our legitimate interests you can object to our processing of your data. If you want to make use of your rights as described, please send us an email on email@example.com. We respond to all requests in accordance with applicable data protection laws. Finally, if you are unhappy with how we have processed your data or responded to your request, you have the right to lodge a complaint with a supervisory authority.
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